Thesis service quality and customer retention

By continuing you agree to the use of cookies. Download PDF Download. Author links open overlay panel Rakesh Belwal a b Mohannad Amireh c.

  • optical coherence tomography phd thesis?
  • book report on nights in rodanthe.
  • Article excerpt.
  • biology coursework questions!
  • Service quality?

Under a Creative Commons license. Abstract Intense competition and shifting loyalties in the Omani telecommunication sector are forcing companies to focus on service quality for increased customer satisfaction, customer loyalty, and organizational profitability. Keywords Telecommunication services.

Recommended articles Citing articles 0. Peer review under responsibility of Holy Spirit University of Kaslik. Effects of demographics factors on customer buying behaviour of durable goods. Indian Journal of Marketing, 43 12 , Kang, G.

5 Customer Retention Strategies That Keep Customers Coming Back

Mukherjee, A. An empirical assessment of comparative approaches to service quality measurement. Journal of Services Marketing, 19 3 , Nagan, H. Analysis of relationship among service quality, customer satisfaction and customer loyalty with hotel industry in Hanoi, Vietnam Master's thesis. Nam, J. Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research, 38 3 , Nikou, S. Service quality, customer satisfaction, and customer loyalty: A comprehensive literature review Parasuraman, A. Journal of Retailing, 64 1 , Poku, K.

Impact of service quality on customer loyalty in the hotel industry: An empirical study from Ghana. International Review of Management and Business Research, 2 2 , Pollack, B. Linking the hierarchical service quality model to customer satisfaction and loyalty.

  • Download Limit Exceeded?
  • Relationship quality and customer loyalty in internet grocery shopping in the UK?
  • a learning-to-change thesis of e-learning a proposal for design-based research.

Journal of Services Marketing, 23 1 , Roberts-Lombard, M. The mediating effects of customer relationship management on customer retention. Ryu, K.


Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants: Moderating role of perceived price. Saravanakumar, G. Effect of service quality on customer loyalty: Empirical evidence from co-operative bank. Sharma, K. Service quality and customer satisfaction- with special focus on the online cab industry in India.

International Journal of Business and Management, 12 7 , Slack, N.

Arkivum Files

Operations management 6th ed. Edinburgh: Prentice Hall.

  • what is a cover letter for a resume.
  • third space 12 step essay.
  • emerson history essay summary.
  • Best Customer Service Thesis Topic Ideas?
  • essay on leadership styles.
  • The Impact of Service Quality on Consumer Loyalty.

Suresh, A. Measuring customer satisfaction for small cars : An empirical study.

University of Hertfordshire Research Archive

Indian Journal of Marketing, 36 2 , Yap, S. Sunway Academic Journal, 4, For Readers. Article Tools Print this article. Indexing metadata. How to cite item.

An Overview of Service Quality, Customer Satisfaction and Customer Loyalty; a Literature Review

Finding References. Review policy. Email this article Login required. Email the author Login required. This journal is a member of and subscribes to the principles of the Committee on Publication Ethics. Powered by.